We have transferred our SSWB Limited customers over to our parent company Pennon Water Services, trading as Source for Business.

We have carried out an internal restructure of our group of companies which will help to simplify how we deliver our products and services. This means that your SSWB water and/or sewerage retail supply contract with us and all the rights and benefits you currently receive have been taken over and continued by our parent company Pennon Water Services Limited.

We would like to reassure you that there has been no change to the service we provide to you and your charges have not increased as a result of these changes. We are still the same team of people with your best interests at heart. Although your new legal agreement is between you and our parent company Pennon Water Services Limited trading as Source for Business, your previous terms and conditions (rights and obligations) have remained the same. Please read the common questions and answers below for further information.

We have carried out an internal restructure of our group companies to help simplify how we deliver our products and services. Your water and/or sewerage retail supply contract has been taken over by our parent company, Pennon Water Services Limited.

No. Although your new legal agreement is between you and our parent company Pennon Water Services Limited trading as ‘Source for Business’, your terms and conditions (rights and obligations) remain the same.

No. SSWB Limited is a subsidiary of Pennon Water Services. This is merely an internal administrative restructure of our group companies.

There has been no change to your retail or wholesale tariffs because of this change.

Yes. If you would prefer not to accept the changes for any reason. We will help you to switch to another supplier. You can contact us, or you can find more information about other regulated suppliers on the website www.scotlandontap.gov.uk which is managed by the Water Industry Commission for Scotland (WICS).

No. The legal changes took place automatically and you will not notice any disruption to your services.

Whilst your retail and wholesale charges are not impacted by this change, your bill will look slightly different as it will be sent by Pennon Water Services operating under its brand name Source for Business.

If you pay by direct debit or through a vendor you do not need to change any payment details. However, we will write to you to notify you if changes are required and please always check the payment details on your bill to ensure you are making payments correctly.

No. Under the internal restructure there has not been any change to personnel responsible for your retail services. It is the same team with your best interests at heart.

The letter was sent to the address we use to bill you for your water and/or sewerage wholesale and retail services. If you have moved premises or changed any of your contact details, please notify us using the contact form below or contact us on 0800 042 0347 or by email on customerservices@source4b.co.uk. You can also find a copy of the letter we sent to you here.

Source for Business is our dedicated service for business customers, providing all customer services including billing, account management and water-efficiency advice.

Registered Office: Peninsula House, Rydon Lane, Exeter, EX2 7HR. Registered in England No. 08600327.

To contact us, fill in the below form or call us on 0800 042 0347.